White Paper

From Confusion to Convenience: How Digital Wayfinding Kiosks are Empowering Passengers at Airports

Nov 7, 2023

Interactive digital wayfinding and directory kiosk at an airport.
Interactive digital wayfinding and directory kiosk at an airport.

Digital Wayfinding Kiosks

In today's fast-paced world, airports have become bustling hubs of activity, with millions of passengers traversing their halls each day. Navigating through these enormous complexes can be a daunting task, especially for frequent travelers or those unfamiliar with the airport layout. However, thanks to the advent of digital wayfinding kiosks, finding your way around airports has become easier and more convenient than ever before.

Passenger Experience Enhancement

The implementation of digital wayfinding kiosks has revolutionized the passenger experience at airports. These interactive touchscreen devices provide a wealth of information and services at the fingertips of travelers, empowering them to navigate the airport more efficiently and effectively.

One of the key benefits of digital wayfinding kiosks is their ability to provide real-time directions. Passengers can simply input their destination, whether it be a gate, restaurant, or retail store, and the kiosk will display the optimal route to get there. This not only saves time but also reduces stress and confusion, particularly for passengers with tight connections or those running late.

For travelers looking to grab a quick bite to eat or do some shopping, digital wayfinding kiosks can also help identify nearby dining options or retail stores. By simply selecting the desired category, the kiosk will display a list of available options, along with their locations within the airport. This feature is particularly useful for passengers with limited time between flights, ensuring they can make the most of their layover.

Furthermore, digital wayfinding kiosks often include additional information about airport amenities, such as restrooms, ATMs, and charging stations. This enables passengers to easily locate these essential facilities without the need to wander aimlessly through the airport.

Airport Navigation Technology

Digital wayfinding kiosks utilize advanced airport navigation technology to provide passengers with accurate and up-to-date information. These devices are typically integrated with sophisticated mapping systems, which are regularly updated to reflect any changes or renovations within the airport.

Using a combination of GPS and indoor positioning technologies, digital wayfinding kiosks can pinpoint a passenger's location within the airport and provide step-by-step directions to their desired destination. This not only eliminates the need for manual map reading but also ensures that passengers stay on the right track throughout their journey.

Moreover, digital wayfinding kiosks can adapt to the individual needs of passengers. For instance, they can provide accessible routes for individuals with disabilities or offer alternative paths to avoid crowded areas, providing a more personalized and inclusive navigation experience.

Digital Airport Mapping

Underpinning the functionality of digital wayfinding kiosks is the concept of digital airport mapping. This technology involves creating highly detailed and interactive maps of airport premises, which can be accessed and navigated through the kiosks' user-friendly interfaces.

Digital airport mapping provides a wealth of valuable information to passengers. In addition to displaying directions and locations, these maps often include additional context such as estimated walking times, points of interest, and surrounding landmarks. This helps passengers build a mental picture of the airport's layout and make informed decisions about their travel plans.

Furthermore, digital airport maps can be continuously updated to reflect changes in the airport's infrastructure or services. For example, if a new gate opens or a restaurant closes down, these updates can be seamlessly integrated into the maps, ensuring accurate and reliable information for passengers at all times.


From confusion to convenience, digital wayfinding kiosks have transformed the way passengers navigate airports. By providing real-time directions, identifying nearby amenities, and utilizing advanced mapping technology, these kiosks empower travelers to find what they're looking for and reach their endpoints quickly and stress-free.

As airports continue to invest in enhancing the passenger experience, digital wayfinding kiosks have proven to be a valuable tool. Whether it's adapting to individual needs, providing up-to-date information, or simply making airport navigation more intuitive, these kiosks play a crucial role in ensuring that passengers have a seamless and enjoyable journey.

what's next

Want to know more?

Book a consultation with our experts

By submitting this form you agree to our terms.