VirtualAssist can be used as a standalone solution or within any self-service application to provide guests real-time emergency assistance and customer service.
The Acquire VirtualAssist solution provides a simple 'HELP' button on any self-service application to allow users to instantly speak to a customer service agent. Pressing the button connects with your remote customer service staff anywhere in the world.
With two-way video functionality, users can easily connect to a customer service member to find the information they need quickly. Hold a fully managed, two-way conversation and use the integrated remote-control feature to operate the kiosk as if you are with them, guiding them to the information they require.
The VirtualAssist tool can be added to any self-service solution to provide live assist to customers when they encounter issues or customer service questions.
The VirtualAssist tool gives remote operators the ability to take control of the display for additional support, planning a journey, or booking tickets and taking orders
The VirtualAssist tool can be used as a standalone solution to eliminate the need to have a receptionist at the front desk with a self-service kiosk to speak to a person located onsite or at a call center.
The backend system provides customer service agents with all the tools they need to quickly route and efficiency handle support calls.
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