VirtualAssist Customer Service

Enhance the guest experience with Acquire's VirtualAssist remote assistance solution. Instant, contactless help at your interactive kiosk. ​

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Virtually assist your guests from anywhere

VirtualAssist can be used as a standalone solution or within any self-service application to provide guests real-time emergency assistance and customer service.


The Acquire VirtualAssist solution provides a simple 'HELP' button on any self-service application to allow users to instantly speak to a customer service agent. Pressing the button connects with your remote customer service staff anywhere in the world.

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With two-way video functionality, users can easily connect to a customer service member to find the information they need quickly. Hold a fully managed, two-way conversation and use the integrated remote-control feature to operate the kiosk as if you are with them, guiding them to the information they require.​

virtual receptionist kiosk

Speak to a live person quickly

The VirtualAssist tool can be added to any self-service solution to provide live assist to customers when they encounter issues or customer service questions.

  • Configurable user interface to seamlessly integrate with your kiosk application​
  • Easily connect to low latency two-way webcam and voice call​
  • Use within a self-service solution or as a standalone guest services kiosk ​

Screen takeover capabilities

The VirtualAssist tool gives remote operators the ability to take control of the display for additional support, planning a journey, or booking tickets and taking orders​

  • Provide ADA assistance to hearing or sight impaired​
  • Alerting system can help visitors call emergency personnel in times of need
visitor management kiosk
remote receptionist

Virtual receptionist and visitor management

The VirtualAssist tool can be used as a standalone solution to eliminate the need to have a receptionist at the front desk with a self-service kiosk to speak to a person located onsite or at a call center.

  • Add additional check-in and screening functions to create a dual-purpose visitor management solution
  • Ability to add no contact temperature screening or touchless capabilities to keep employees and visitors safe

Manage and centralize

your customer service team

two-way video calling kiosk

    The backend system provides customer service agents with all the tools they need to quickly route and efficiency handle support calls.

    • Automatic routing to first available customer service representative​
    • Encrypted communications​
    • Assistant application for caller group and call prioritization
    • Low bandwidth requirement (and highly configurable to meet networking needs)​
    • Data collection and analytics to improve customer service initiatives ​

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Centralize Management

Handle a large volume of customer service inquiries across your kiosk network in one location.

Improved Experience

Self-service applications are intended to be easy to use, but there is always a situation where the user needs additional assistance and a personal touch.

Reduced Labor Costs

Removes the need of having an onsite guest services team or additional staff at every location.
Our team of experts are ready to help you find your perfect solution

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