Approach Free-Standing Kiosk
VirtualAssist Customer Service
Enhance the guest experience with Acquire's VirtualAssist remote assistance solution. Instant, contactless help at your interactive kiosk.
Request a demoVirtually assist your guests from anywhere
VirtualAssist can be used as a standalone solution or within any self-service application to provide guests real-time emergency assistance and customer service.
The Acquire VirtualAssist solution provides a simple 'HELP' button on any self-service application to allow users to instantly speak to a customer service agent. Pressing the button connects with your remote customer service staff anywhere in the world.
With two-way video functionality, users can easily connect to a customer service member to find the information they need quickly. Hold a fully managed, two-way conversation and use the integrated remote-control feature to operate the kiosk as if you are with them, guiding them to the information they require.
Speak to a live person quickly
The VirtualAssist tool can be added to any self-service solution to provide live assist to customers when they encounter issues or customer service questions.
- Configurable user interface to seamlessly integrate with your kiosk application
- Easily connect to low latency two-way webcam and voice call
- Use within a self-service solution or as a standalone guest services kiosk
Screen takeover capabilities
The VirtualAssist tool gives remote operators the ability to take control of the display for additional support, planning a journey, or booking tickets and taking orders
- Provide ADA assistance to hearing or sight impaired
- Alerting system can help visitors call emergency personnel in times of need
Virtual receptionist and visitor management
The VirtualAssist tool can be used as a standalone solution to eliminate the need to have a receptionist at the front desk with a self-service kiosk to speak to a person located onsite or at a call center.
- Add additional check-in and screening functions to create a dual-purpose visitor management solution
- Ability to add no contact temperature screening or touchless capabilities to keep employees and visitors safe
Manage and centralize
your customer service team
- Automatic routing to first available customer service representative
- Encrypted communications
- Assistant application for caller group and call prioritization
- Low bandwidth requirement (and highly configurable to meet networking needs)
- Data collection and analytics to improve customer service initiatives
The backend system provides customer service agents with all the tools they need to quickly route and efficiency handle support calls.
Recommended Hardware
Streamline Free-Standing Kiosk
Approach Wall-Mount Kiosk
Benefits
1
Centralize Management
Handle a large volume of customer service inquiries across your kiosk network in one location.
2
Improved Experience
Self-service applications are intended to be easy to use, but there is always a situation where the user needs additional assistance and a personal touch.
3
Reduced Labor Costs
Removes the need of having an onsite guest services team or additional staff at every location.
Our team of experts are ready to help you find your perfect solution
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Cosmopolitan of Las Vegas taps Acquire for digital makeover
The Cosmopolitan of Las Vegas is a magnificent and luxurious multi-billion-dollar hotel and casino located on the iconic Las Vegas Strip, with more than 3,000 rooms. The hotel also features a 110,000 sq. ft. casino, 300,000 sq. ft. of retail and restaurant space, a 40,000 sq. ft. spa and fitness facility, a 3,200-seat theater and 150,000 sq. ft. of meeting and convention space.
Case
Study
