Support Center

Whether you’re an existing customer, trying out one of our products or just scanning the market for different solutions, we are here to help you every step of the way.

Submit a Ticket

Note: Our offices will be closed on Monday 19th September 2022 to allow our staff to pay their respects to Her Majesty Queen Elizabeth II and commemorate Her reign, while marking the final day of the period of national mourning. Our response times may be impacted. We thank you for your understanding and patience.

Support when you need it most.

As your network grows you may need prioritised support to ensure there is minimal downtime and minimum effect on your customers. We provide a range of options for our existing customers, as well as paid support options for you to choose from.

Email support

We offer FREE email support for each and every one of our customers and offer responses to all email enquiries within 48 hours. So, if you need us to look into something for you, got a question for the team, wish to discuss your project options with an expert, need help during your trial or just simply need to run something past us then we are only an email away.

Premium support

For a personalised support plan that offers unlimited prioritised support, continued monitoring and reporting, on-going staff training and access to telephone and email support that aren’t limited to office hours then a Premium support package is the one for you.

Contracts are typically based on your exact requirements and size of network so discuss your options with us today.