Support Center
Whether you’re an existing customer, trying out one of our products or just scanning the market for different solutions, we are here to help you every step of the way.
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Support when you need it most.
As your network grows you may need prioritised support to ensure there is minimal downtime and minimum effect on your customers. We provide a range of options for our existing customers, as well as paid support options for you to choose from.
Email support
We offer FREE email support for each and every one of our customers and offer responses to all email enquiries within 48 hours. So, if you need us to look into something for you, got a question for the team, wish to discuss your project options with an expert, need help during your trial or just simply need to run something past us then we are only an email away.
Premium support
For a personalised support plan that offers unlimited prioritised support, continued monitoring and reporting, on-going staff training and access to telephone and email support that aren’t limited to office hours then a Premium support package is the one for you.
Contracts are typically based on your exact requirements and size of network so discuss your options with us today.