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Watchdog Remote Support

All-round peace of mind in the secure management and effectiveness of your digital signage network.

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The remote security tools your signage network deserves

Consistent monitoring and security guaranteed. Never miss an alert, issue or error again.

digital signage support tools

Manage your signage network better


Managing and technical support for digital signage, self-service, and kiosk networks have never been more important to the uptime and user experience. There's nothing worse than seeing black or frozen signage screens, and it is up to technical support to keep self-service and display networks running 24/7.

Acquire's suite of remote support and monitoring tools is specifically designed for novice support individuals to keep important networks up and running. Gone are the days where you have to repurpose tools not tailored towards signage networks.

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Limit network downtime

  • Live updates of errors and notifications keep the downtime of your digital content minimal
  • The health check provides a consistent heartbeat providing live information, alerts, and remote connectivity for the optimized security of your digital signage network

Remote access to support & fix issues

  • Immediately address any issues that arise securely, across your network, from anywhere in the world
  • Stay on top of technical issues and minimize ongoing support costs.
  • Save time investigating the cause with automatic alerts and reporting, including an integrated ticketing system for logs and findings.
digital signage technical support
Deploying content to digital signage networks

Rapid deployment capabilities

  • Simultaneously transfer and deploy content across your digital network
  • Access remote live viewing of screens to ensure deployment of content

Network security, firewall

management, and remote reboot

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    • Prevent unauthorized access or mismanagement of your network. Keep your finger on the pulse, receive regular status alerts, updates and smart viewing.
    • Automatically configure and control Windows Firewall and any uPNP firewall or routers to provide instant changes for remote access.
    • Reboot an individual unit or the whole network for software updates or servicing quickly and effectively
    • Receive alerts to any errors or changes that occur with additional integrated hardware or software such as printers or operating systems

Benefits

1

Notifications & Alerts

Resolve issues as quickly as possible. Set up alerts to notify technicians and engineers.
2

Smart Settings

Block apps and programs you don't want running to better manage those you need.
3

Flexible Deployment Options

For use with small or large digital signage networks.
Our team of experts are ready to help you find your perfect solution

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