The British Museum

Intelligent Kiosk System Reduces Queues Wait Times at British Museum

The Problem

The British Museum is a busy tourist attraction based in London. They wanted a system that would help combat queues caused by over 600 visitors they received each week.

Our Solution

Acquire was commissioned by the British Museum to develop a unique ‘Queue Busting’ system. We devised an intelligent system that would enable customers who had bought tickets online to print tickets on arrival.

Working alongside the British Museum’s e-commerce developers the Acquire team created an easy-to-use user interface. The self-serve facility easily identifies customers and dispenses the correct number of tickets. In addition to dispensing tickets, the intelligent system alerts staff when tickets are almost sold out or when the kiosks run low on paper and identify any technical issues with the hardware.

Outcomes

  • Enhanced the existing online booking system.
  • Dramatically reduced the queue time.
  • Improved customer satisfaction by providing self- serve facilities.
  • Added value to the overall customer experience.
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