If you wish to raise a support ticket, please go to our Support Centre and select 'Submit Ticket'
For advice about updating your Windows operating system, click here.
For information about updating drivers, click here.
Acquire already includes CODECs for video playback, to check your video is encoded with a compatible CODEC, use this 3rd party tool here.
(Note we are not responsible for 3rd party sites, and do not support 3rd party applications)